PLEASE READ CAREFULLY

By using this website you will be acknowledging and abiding by the following conditions:

CANCELLATION

With reference to the Distance Selling Regulations 2000, refunds will be given if an order is cancelled within 7 days. Refunds will be provided within 30 days.

RETURN OF GOODS

Items may be returned if you are not happy with your purchase. Please return items via first class recorded delivery service in original condition, i.e. with any labels and seals intact, within 3 days of receipt of your order; refund of the purchase price will then be issued.
Items which have been opened or used will not be accepted for a refund; the cost of sending the goods back to us will be billed to you. Your statutory rights will not be affected.

SITE

All images (including backgrounds) and information on this website are the property of Elaine Jones (Briallen) and may not be reproduced in whole or part without prior written permission; please respect the property of any sites linked from the Briallen site.

CUSTOMER PROTECTION

Elaine Jones (Briallen) fully respects customer confidentiality and will never pass nor discuss details with third parties. Information collected so that orders may be processed is retained on removeable storage also on the NoChex and RomanCart secure servers.

DAMAGES

Should you receive any damaged goods please send details of damage to packaging and goods within 48 hours in order that a claim may be sent to Royal Mail; goods will be replaced within 3 days of receipt of your notification.

PRICING

Elaine Jones (Briallen) reserves the right to make price changes without prior notice but will not increase the price of ordered goods which are awaiting delivery. There is no additional VAT nor mimimum order amount.

PAYMENT & PURCHASE

These facilities are currently for online orders only; orders may be paid for via NoChex or with a credit card for UK addresses only. Please note that transactions will appear on your statement as "NoChex" and not as "Briallen" or "Elaine Jones".

SHIPPING

Delivery is via Royal Mail, to be signed for by the customer, within the UK only.

SHIPPING RATES

Shipping rates are currently:
£2.25 for orders up to £5.00
£4.25 for orders between £5.01 - £30.00
£6.50 for orders over £30.00 (up to the maximum)
please be aware of this when making a small order.